Privacy Policy

1. Information We Collect

fbjl collects various types of personal information to provide, maintain, and improve our services, verify your identity and age, process transactions, prevent fraud, and comply with legal and regulatory obligations. The information we collect includes:

1.1 Information You Provide Directly

When you create an account, use our services, or contact customer support, you provide us with information including:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, and username.
• Identity Verification Documents: Government-issued identification such as Philippine passport, driver's license, Unified Multi-Purpose ID (UMID), or other valid ID required for age and identity verification under PAGCOR regulations.
• Payment Information: Bank account details, GCash or Maya account information, transaction records, deposit and withdrawal history.
• Communication Data: Records of correspondence with customer support, including live chat transcripts, emails, and support tickets.
• Preferences and Settings: Language preferences, notification settings, responsible gaming limits you set, and self-exclusion requests.

1.2 Information Collected Automatically

When you access and use fbjl services, we automatically collect technical and usage information including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers.
• Log Data: IP address, access times and dates, pages viewed, time spent on pages, referring URLs, clickstream data.
• Gameplay Data: Games played, betting patterns, win/loss records, session duration, gaming statistics.
• Location Information: Approximate geographic location derived from IP address to ensure compliance with geographic restrictions.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze site usage. For more information, see Section 6 below.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Providers: GCash, Maya, banks, and other payment processors provide transaction verification and fraud prevention information.
• Identity Verification Services: Third-party verification services may provide identity validation data to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Affiliate Partners: If you accessed fbjl through an affiliate link, we may receive referral information from our marketing partners.

2. How We Use Your Information

fbjl uses the collected information for the following purposes:

2.1 Service Provision and Account Management

• Create, maintain, and manage your fbjl account;
• Verify your identity and age (21+) to comply with PAGCOR regulations;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to casino games, live dealer tables, bingo, slots, and sports betting;
• Track gameplay, betting history, and account balances;
• Process and fulfill bonus offers, promotions, and loyalty rewards;
• Respond to customer support inquiries and resolve disputes.

2.2 Security, Fraud Prevention, and Compliance

• Detect, prevent, and investigate fraudulent activity, money laundering, and security breaches;
• Monitor for irregular betting patterns, collusion, and bonus abuse;
• Comply with legal obligations under Philippine law, PAGCOR regulations, and Anti-Money Laundering Act (AMLA);
• Enforce our Terms and Conditions and protect the rights and safety of fbjl and our users;
• Maintain records required by gaming regulators and law enforcement.

2.3 Communication and Marketing

• Send account-related notifications, transaction confirmations, and security alerts;
• Provide customer support via live chat, email, and other communication channels;
• Send promotional offers, bonuses, newsletters, and marketing communications (with your consent);
• Notify you of platform updates, new games, and service changes;
• Conduct surveys and request feedback to improve our services.

2.4 Platform Improvement and Analytics

• Analyze user behavior, gameplay patterns, and preferences to improve fbjl services;
• Test new features, games, and platform functionality;
• Optimize website performance, user interface, and mobile experience;
• Generate aggregated, anonymized statistics and reports for business analysis.

2.5 Responsible Gaming

• Monitor gameplay for signs of problem gambling and enforce responsible gaming limits;
• Process self-exclusion requests and prevent access during exclusion periods;
• Provide access to responsible gaming tools, resources, and support organizations.

3. How We Share Your Information

fbjl does not sell your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

3.1 Service Providers and Business Partners

We share data with third-party service providers who assist us in operating the fbjl platform, including:

• Payment Processors: GCash, Maya, banks, and payment gateways process your deposits and withdrawals.
• Game Providers: Third-party game developers and live dealer studios provide casino games and process gameplay data.
• Identity Verification Services: KYC and AML compliance providers verify your identity and age.
• Cloud Hosting and IT Services: Secure servers and cloud infrastructure providers host fbjl data and services.
• Customer Support Tools: Live chat platforms and ticketing systems help us respond to your inquiries.
• Analytics Providers: Website analytics and tracking tools help us understand user behavior and improve services.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, and law enforcement when required by law, including:

• Compliance with PAGCOR regulations and Philippine gaming laws;
• Response to valid legal requests, court orders, subpoenas, or search warrants;
• Cooperation with Anti-Money Laundering Council (AMLC) investigations;
• Prevention or investigation of fraud, illegal activity, or violations of our Terms and Conditions;
• Protection of the rights, property, and safety of fbjl, our users, or the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as participating in promotional events or surveys conducted by our partners.

4. Data Security

fbjl takes data security seriously and implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• SSL Encryption: All data transmitted between your device and fbjl servers is protected with 256-bit SSL (Secure Socket Layer) encryption.
• Secure Servers: Personal and financial data is stored on secure, firewalled servers with restricted access.
• Access Controls: Only authorized fbjl personnel with legitimate business needs can access personal data, and all access is logged and monitored.
• Password Protection: User accounts are protected by encrypted passwords. We encourage users to create strong, unique passwords.
• Regular Security Audits: fbjl conducts regular security assessments and vulnerability testing to identify and address potential risks.
• Employee Training: All fbjl staff receive training on data protection and privacy best practices.

While we implement industry-standard security measures, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and notifying us immediately of any unauthorized account access.

5. Data Retention

fbjl retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our Terms and Conditions. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus 5 years after account closure to comply with PAGCOR record-keeping requirements.
• Transaction Records: Financial transaction data is retained for 5 years as required by Philippine Anti-Money Laundering regulations.
• Identity Verification Documents: KYC documents are retained for 5 years after account closure to comply with regulatory obligations.
• Communication Records: Customer support correspondence is retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Marketing preferences and communications are retained until you withdraw consent or request deletion.
• Log and Analytics Data: Technical logs and anonymized analytics data may be retained for up to 2 years for security and platform improvement purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with data protection best practices.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. fbjl uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance user experience, remember preferences, analyze site usage, and deliver personalized content.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the fbjl platform to function properly, including session management, login authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how users interact with fbjl, including pages visited, errors encountered, and load times. This helps us improve platform performance.
• Functionality Cookies: Remember your preferences such as language selection, username, and responsible gaming limits to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior across fbjl and partner sites to deliver targeted advertisements and promotional offers based on your interests. These cookies require your consent.

6.3 Managing Cookies

Most web browsers allow you to control cookies through settings. You can block or delete cookies, but doing so may affect your ability to use certain fbjl features. For more information on managing cookies, consult your browser's help documentation.

7. Your Privacy Rights

Under Philippine data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information fbjl holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

7.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update your account information directly through your fbjl account settings or by contacting customer support.

7.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal and regulatory exceptions. We may be required to retain certain data to comply with PAGCOR record-keeping requirements, AML obligations, or for legal defense purposes.

7.4 Right to Restriction

You have the right to request restriction of processing of your personal information in certain circumstances, such as when you contest the accuracy of data or object to processing.

7.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.

7.6 Right to Data Portability

You have the right to receive your personal information in a portable format and transmit it to another service provider where technically feasible.

7.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to verified requests within 30 days. We may request additional information to verify your identity before processing your request.

8. International Data Transfers

fbjl primarily operates within the Philippines and stores data on servers located in the Philippines. However, some of our third-party service providers may be located outside the Philippines. When we transfer personal information internationally, we ensure adequate safeguards are in place through contractual agreements, standard data protection clauses, or other legally recognized transfer mechanisms to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

fbjl services are strictly intended for individuals 21 years of age or older. We do not knowingly collect personal information from indiv I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? iduals under 21 years of age. If we become aware that we have collected personal information from a person under 21, we will immediately delete that information and close the account. If you believe a minor has provided personal information to fbjl, please contact us immediately at [email protected].

10. Third-Party Links and Services

The fbjl platform may contain links to third-party websites, payment processors, or services that are not operated by fbjl. This Privacy Policy applies only to information collected by fbjl. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you interact with. fbjl provides these links for convenience only and does not endorse or assume responsibility for third-party practices.

11. Changes to This Privacy Policy

fbjl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the fbjl homepage;
• Sending an email notification to your registered email address;
• Displaying an in-platform notification upon your next login;
• Updating the "Last Updated" date at the top of this policy.

Your continued use of fbjl services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of fbjl services and close your account. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or fbjl's data practices, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the fbjl platform for immediate assistance
• Response Time: We aim to respond to all privacy inquiries within 3-5 business days

For data protection matters specifically, you may contact our Data Protection Officer directly at the email address above with "ATTN: Data Protection Officer" in the subject line.

This Privacy Policy was last updated on October 1, 2026. fbjl operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), PAGCOR regulations, and the Anti-Money Laundering Act (AMLA). All gaming activities on fbjl are restricted to players 21 years of age and older.